7/23/2023 0 Comments Ebay recent ordersShopify Tech Support has been stellar in trying to move the process along with making eBay aware of the issue, but I feel that they are being put on the spot, when it's not their responsibility. If anyone has found a workaround or fix (other than contacting eBay), I sure would love to hear about it. It appears that my options are coming down to living with a horrible integration on the part of eBay and submitting to the consequences of a poorly developed app, or dumping the eBay sales channel, because it simply doesn't live up to the promise of making my life any easier. The bottleneck here is occurring somewhere in the API/Integration of the eBay Shopping Channel app, which eBay "assures" me is working just fine, and Shopify doesn't offer technical support for because they're not the developer for it. Once Shopify notifies me via email, I fly through the automated workflow to get the order processed. It's unacceptable that I should have to sit on my hands for 2 hours (or more) in order for Shopify to get a notification from eBay that I made a sale on their sales channel. Without an automated workflow, I am limited to how many sales I can process by the amount of time I must commit to manually process each and every order. Ebay seems determined - unwittingly or otherwise - that I continue to work harder. Doing all this by hand can take 10-15 minutes (as opposed to ±4 minutes). csv file, and use it to populate a database file that I maintain locally that fills in all the information, automatically generates a Purchase Order and Packing Slip, then sends an email to the Supplier for that/those item(s). I also export the sales information through the Orders tab as a. The reason that it's critical that I receive timely notifications is that I have developed an automated workflow that entails making a PDF of the Sales Order email that I receive from Shopify. If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. You can view the orders that youre tracking in the Orders. You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. It just takes time…" That is not an acceptable answer or response in my opinion. The Shop app uses info from the carrier delivering your order to provide you with tracking updates. It often takes a week or more for them to respond to my emails or phone calls, and when they do, they assure me that "everything is set up and working correctly. I've contact eBay Technical Support on this issue several times, but their support is - ahem - lacking to say the least. today, it's two and a half hours and I still don't have any notification to/from Shopify that I made a sale on the eBay Sales Channel (even though eBay and PayPal notified me about the sale almost immediately)! First, it was a few minutes, then it turned into 10-15 minutes, 30 minutes, an hour. The notification to Shopify from eBay used to take place in real time - nearly simultaneous to my getting emails from eBay and PayPal that I made a sale. I've been having the same issue for over 2 months now.
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